Privacy Policy

Last Updated: September 6, 2026

Who We Are

Our website address is: https://dolphinvein.com

DolphinVein operates this website and online store to provide vein visualization products, accessories, order fulfillment, and customer support.

For privacy-related questions, please contact us at:

dolphinvein@gmail.com

What Information We Collect

When you visit our website, place an order, create an account, contact us, or use our services, we may collect information such as:

Name
Email address
Phone number
Billing and shipping address
Order and purchase information
Account information
IP address, browser, and device information
Customer service communications

We use this information to process orders, provide customer support, operate and secure our website, and comply with applicable legal obligations.

Orders and Purchases

When you place an order, we collect information necessary to process and fulfill your purchase, including your contact information, billing and shipping details, purchased products, order value, and selected payment method.

This information may be used to:

Process and manage your order
Deliver your products
Send order and shipping updates
Provide customer support
Process returns, refunds, or warranty requests
Prevent fraud and maintain business records

WooCommerce typically stores order details together with customer contact, billing, shipping, and payment-method information.

Payment Processing

Payments may be processed through third-party payment providers.

These providers may receive information necessary to complete your transaction, such as your name, billing information, order amount, and payment identifiers.

DolphinVein does not directly store your full credit or debit card details on our website.

Payment information is handled by the payment provider selected during checkout according to its own privacy and security practices. WooCommerce recommends disclosing this type of payment-data sharing in a store’s privacy policy.

Shipping and Order Fulfillment

To deliver your order, we may share necessary information with shipping, logistics, and fulfillment providers.

This may include your:

Name
Shipping address
Phone number
Email address
Order and package information

This information is shared only where necessary to fulfill, track, and deliver your order or resolve shipping-related issues. WooCommerce documentation confirms that fulfillment providers may receive this type of customer and order information.

Cookies

DolphinVein may use cookies and similar technologies to support:

Shopping cart and checkout functions
Customer account login
Website preferences
Website security
Analytics and advertising services, where enabled

You can control cookies through your browser settings or any cookie preference tools available on our website.

Third-Party Services

We may share limited personal information with third-party service providers where necessary to operate our store.

These may include:

Payment processors
Shipping and logistics providers
Website hosting providers
WordPress and WooCommerce-related services
Security and spam-prevention services
Analytics or advertising services, where enabled

The exact information shared depends on the services and plugins used on our website. WooCommerce also notes that extensions may share data with external payment, shipping, analytics, email, and other service providers.We do not sell your personal information to advertisers.

Comments and Reviews

If comments or product reviews are enabled, we may collect the information submitted through the form, along with your IP address and browser information for spam prevention and moderation.

If Gravatar is enabled, an anonymized version of your email address may be shared with the Gravatar service to display your profile image.

How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary to:

Fulfill orders
Provide customer service
Handle returns and warranties
Maintain accounting and business records
Prevent fraud
Meet legal obligations

Account and order information may also be retained according to the data-retention settings configured in WooCommerce. WooCommerce provides specific controls for determining how long order-related personal data is retained.